Important Notice:
As of 20.12.2024, this website and its services will be managed by Samaki Ltd, a company registered in Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, replacing MTM. By continuing to access the website or utilize its services after this date, you acknowledge and accept the revised Terms and Conditions. Please ensure you review these updated terms thoroughly. For any inquiries, contact us at [email protected].
During the transition from MTM to Samaki Ltd, your account information, including your balance, personal data, and transaction history, will remain protected and unchanged. Until you accept the new Terms and Conditions, your account will be set to inactive status, preventing new transactions (such as deposits or wagers), though withdrawals will still be available. If you do not explicitly accept the updated Terms and Conditions within 4 weeks, they will be automatically deemed accepted, and full access to your account and services will be reinstated. You retain the option to withdraw and close your account at any time before this deadline. Please ensure you review and approve the new terms to avoid disruptions.
General
1.1. These Terms and Conditions (« T&C » or « Agreement ») regulate your use of the Games (as defined below), associated enabling internet, mobile, or other platforms through Alexander Casino (« Website »), and other related URLs.
1.2. The Website and the Games are provided by Alexander Casino.
1.3. Alexander Casino is operated by Samaki Limited, a company registered under the laws of Anjouan, with registration number 15685, having its registered office at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. This website is licensed and regulated by the Gaming Board of Anjouan, The Autonomous Island of Anjouan, Union of Comoros, under license No. ALSI-142406012-FI. To use this website, users must accept the Terms and Conditions. If the Terms and Conditions are updated, users may discontinue using the services before the effective date of the update, which will be no less than two weeks after it is announced. ©Alexander Casino. All rights reserved.
1.4. These T&C constitute a legally binding agreement between you and Alexander Casino.
1.5. Alexander Casino operates under the regulation of the Gaming Board of Anjouan, The Autonomous Island of Anjouan, Union of Comoros, license No. ALSI-142406012-FI (issued on 2nd June 2024).
1.6. These T&C take effect once you click the « Continue » button, confirming that you have read and accepted them. By continuing to use the Website, you indicate your agreement with these T&C. Accepting these T&C also means you accept the Bonus Terms and Conditions.
1.7. You must carefully review these T&C in their entirety before clicking « Continue. » If you do not agree with any provision, you must refrain from using the Website.
1.8. You acknowledge and agree to comply with the T&C as they may be updated by Alexander Casino from time to time.
1.9. Alexander Casino reserves the right to amend these T&C and modify this agreement at any time, with or without prior notice.
1.10. Any amendments take effect immediately upon being posted on Alexander Casino. It is your responsibility to regularly review this Agreement and the specific Rules for each Game you choose to play to stay informed of any changes. You can check whether these T&C have been updated by referring to the version number and the date of the latest revision stated on this page.
1.11. The rules and explanations for participating in Alexander Casino’s Games, managing your account, and other critical information are provided in separate links on the Website and are incorporated into these T&C by reference.
1.12. Any reference to Alexander Casino’s Games in this Agreement includes Casino, Live Casino, and any other Games that may be available on the Website from time to time. Alexander Casino reserves the right to introduce or remove Games at its discretion and retains the right to refuse and/or limit bets and/or wagers.
1.13. These T&C are published in multiple languages for informational purposes and ease of access. However, the English version serves as the legal basis for the relationship between you and Alexander Casino. In case of discrepancies between translated versions and the English version of these T&C, the English version shall prevail.
Your Member Account
2.1. Registration and Opening of Your Member Account
2.1.1. To play any of Alexander Casino’s Games for real money, you must first register with Alexander Casino, create an account (« Member Account »), and fund it as stipulated on the website.
2.1.2. Alexander Casino reserves the right to appoint third-party payment service providers to act on its behalf for processing payments, including receiving, processing, and disbursing funds. The company may modify its payment service providers, add or remove payment methods at its sole discretion.
2.1.3. If you attempt to open more than one account, Alexander Casino may block or close any or all such accounts at its discretion. Should the company choose to leave one account active, it will be the first account created under your name, based on registration date.
2.1.4. If you discover that you have multiple accounts under different names, you must notify Alexander Casino immediately.
2.1.5. Account registration is completed by filling out the required form and submitting it online. Alexander Casino reserves the right to reject account registrations.
2.1.6. You must provide all required information during registration, including but not limited to your identity, address, contact details, and a valid email address. All information must be accurate and complete. It is your responsibility to ensure your details remain accurate and current. Alexander Casino conducts verification procedures and may require documentation (e.g., proof of address, ID, payment verification) before processing transactions. Failure to provide accurate information or requested documentation may result in account suspension or closure.
2.1.7. As part of the registration process, you will create login credentials, including an email and password. It is your responsibility to ensure these credentials remain secure. Do not disclose your login details to anyone. Alexander Casino is not responsible for unauthorized access resulting from user negligence.
2.1.8. You are not permitted to transfer funds between accounts, nor can you receive funds from other players. Member Accounts are non-transferable and cannot be sold.
2.1.9. Residents of certain restricted countries are not allowed to register. A full list of prohibited jurisdictions can be found on the Website.
2.2. Terms and Conditions for Using Alexander Casino Services
2.2.1. You may engage in any Game only if you have adequate funds in your Member Account to cover participation. 2.2.2. All necessary details regarding deposits into your Member Account are available on the « My Account » and « Cashier » sections of the Website. You may use any of the listed methods, which may be updated periodically. Some methods may not be accessible in certain regions. 2.2.3. Deposits may be subject to fees depending on the method chosen. Please review « My Account » and « Cashier » for applicable charges. Your bank may apply additional fees for wire transfers or other payment methods. 2.2.4. We accept payments in EUR, USD, and GBP. Availability may vary by payment method and region. Transactions in non-EUR currencies will be converted to USD or GBP at the prevailing exchange rate. You bear any losses due to exchange rate fluctuations. 2.2.5. Credit or debit card deposits are only processed upon receipt of approval and an authorization code. If authorization is not received, your funds will not be credited. 2.2.6. Alexander Casino reserves the right to implement additional verification processes for deposits and withdrawals. 2.2.7. Credit will not be issued for games, promotions, or any services provided on the Website. 2.2.8. Member Account balances do not accrue interest. Deposited funds are solely intended for gameplay, and the account may not be used as a financial institution.
2.2.9. Dormant Accounts 2.2.9.1. An account is considered inactive if there has been no login activity for 18 consecutive months. If an account becomes inactive, a EUR 5.00 monthly fee will be deducted until the real money balance reaches zero, unless the account is accessed or funds are withdrawn. A notification email will be sent 30 days before an account is deemed inactive. Reactivating the account by logging in will stop the deduction of inactivity fees. A full refund of such fees may be requested via support. The inactivity period resets upon login. Alexander Casino may close inactive accounts with a zero balance at its discretion.
2.2.10. The minimum deposit and withdrawal threshold for the ETH blockchain is 0.01ETH. Merging transactions below this limit to meet the threshold is not possible. Deposits below 0.01ETH are considered lost and are non-recoverable. 2.2.11. Only ERC-20 (USDTE) Ethereum tokens are accepted. Other Ethereum-based tokens, including transactions from Binance Smart Chain (BSC), are not supported. 2.2.12. Alexander Casino reserves the right to use Samaki Limited Ltd. for processing certain transactions. Samaki Limited Ltd. is registered under Anjouan laws, company number 15685, with its registered office in Hamchako, Mutsamudu, Union of Comoros. More details can be found in the « About Us » section.
2.3. Payouts
2.3.1. Winnings from Games, subject to these Terms and Conditions, will be credited to your Member Account. 2.3.2. If your Member Account is erroneously credited with funds due to a technical or human error, the amount remains the property of Alexander Casino and will be deducted from your account. If you withdraw or use mistakenly credited funds before detection, you are liable to return them. Any such errors must be reported to Alexander Casino immediately via email. 2.3.3. Additional verification will be required for withdrawals exceeding EUR 1000. Alexander Casino reserves the right to conduct verification for lower withdrawal amounts.
2.4. Withdrawals from Your Member Account
2.4.1. Unless otherwise specified, you may withdraw funds up to your « Account balance, » less applicable fees and bonus conditions, by submitting a valid withdrawal request through the Website. 2.4.2. Withdrawal requests must be made via the Website. Requests via phone or email will not be accepted. Employees are prohibited from overriding this policy. 2.4.3. Withdrawals are subject to limits: EUR 5000 per week, EUR 10000 per calendar month, or EUR 40000 per month, unless higher amounts are pre-approved. Minimum withdrawal amounts vary by method and are listed in « Cashier. » 2.4.4. Withdrawal fees may apply depending on the selected method. Fees are displayed in the « Cashier » section. Additional bank processing fees may also be incurred. 2.4.5. Withdrawal requests are processed within 12 to 72 working hours. Once approved, funds will be received within 3 to 5 business days. Large withdrawals may take longer due to additional security checks. If total pending withdrawals exceed EUR 10000, payments will be issued in increments of EUR 10000 per week. 2.4.6. Withdrawals may be credited via the same method used for deposits. 2.4.7. Identification documents may be requested for all withdrawals. 2.4.8. Deposited funds must be wagered at least once before withdrawal requests can be processed. 2.4.9. Credit card withdrawals are only available for Euro Zone-issued cards. Cards issued outside Europe are not eligible. 2.4.10. Withdrawals to debit cards are currently unavailable. 2.4.11. If a player mistakenly sends cryptocurrency funds to an incorrect network address (e.g., BTC to BCH address), Alexander Casino will not attempt to recover the funds.
2.4.1.1. Refunds
2.4.1.2. Games are played in real-time, and funds are deducted instantly. Refunds or cancellations are generally not possible. 2.4.1.3. If funds are lost due to a technical malfunction, they will be credited back to the player’s account for withdrawal. 2.4.1.4. Refunds may be issued in exceptional cases at management’s discretion. 2.4.1.5. By default, refunds will be processed via the original payment method and funding source. 2.4.1.6. Approved refunds will be initiated within 3 working days. The recipient should receive funds within 7 working days. 2.4.1.7. Management will strive to determine the fairest resolution for refund cases.
2.5. Closing Your Member Account
2.5.1. You may close your account at any time. All funds will be returned, subject to withdrawal fees. To close your account, submit a written request to customer support. If closure is due to gambling concerns, please specify. 2.5.2. Refund methods are determined at Alexander Casino’s discretion. 2.5.3. Alexander Casino reserves the right to close accounts and refund balances at its discretion without obligation to provide a reason or prior notice. 2.5.4. Bonuses not used within 3 months may be revoked. 2.5.5. Bonus availability varies by market. Players from restricted markets who claim a bonus may have associated winnings voided. These restrictions are subject to change. The following markets are excluded from bonuses: Albania, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Netherlands, The Netherland Antilles, Norway, Philippines, Romania, Russia, Serbia, Sweden, Turkey, Ukraine, The United Kingdom, and the USA. Players from Germany using Neteller or Skrill are ineligible for the welcome bonus.
This document outlines the essential terms governing deposits, withdrawals, and account management at Alexander Casino. By using the services, you agree to comply with these conditions. If you require clarification, please contact support.
Your Obligations as a Player
3.1. You hereby declare and warrant that:
3.1.1. You are at least 18 years of age (21+ for Estonia) or meet the minimum legal age required in your jurisdiction to participate in the Games offered on the Website.
3.1.2. You will use this Website and your Member Account exclusively for genuine participation in the Games, not for financial transactions or other unauthorized activities. Your participation in the Games is strictly personal and non-professional. A player may be identified as a ‘professional player’ if confirmed by third-party game providers.
3.1.3. You participate in the Games on your own behalf and not on behalf of any other individual or entity.
3.1.4. You are not a resident of a jurisdiction where gambling is illegal.
3.1.5. All information you provide to Alexander Casino during the validity of this agreement is accurate, complete, and current. You must promptly notify Alexander Casino of any changes.
3.1.6. You are solely responsible for reporting and paying any applicable taxes on your winnings as required by law.
3.1.7. All funds deposited into your Member Account are legally obtained and not derived from any illegal activity.
3.1.8. You acknowledge the risk of losing money deposited into your Member Account when participating in the Games.
3.1.9. You will not engage in fraudulent, collusive, or illegal activities in connection with your or any third party’s participation in the Games. The use of software-assisted methods, cheating devices, or hardware to gain an unfair advantage is strictly prohibited. Alexander Casino reserves the right to close your account or void game participation if such behavior is detected.
3.1.10. Deposits and withdrawals from your Member Account must be made using valid financial instruments legally owned by you.
3.1.11. The gaming software provided is owned by Alexander Casino or its licensors and is protected under intellectual property laws. You may only use the software for personal, non-commercial use, following all applicable terms and conditions.
3.1.12. Games on the Website must be played in accordance with standard gaming practices. You must remain respectful to other players and representatives of Alexander Casino, avoiding offensive or inappropriate comments, including in chat rooms.
3.1.13. Attempts to exploit the casino unfairly will result in action, including the confiscation of winnings and bonus funds. This includes the use of robots, external player assistance (EPA) programs, or techniques that distort gameplay.
3.1.14. If evidence suggests bets were placed to manipulate the system (e.g., betting simultaneously on opposing outcomes to ensure minimal risk), they will not count toward wagering requirements. Examples include, but are not limited to, betting on both red and black in Roulette or simultaneously betting on Player and Banker in Baccarat.
Responsible Gaming
4.1. Self-Exclusion:
You may voluntarily exclude yourself from playing any Games on the Website by accessing the « My Profile » section and selecting Responsible Gaming.
4.2. Deposit and Loss Limits:
You can set deposit or loss limits to control your spending. These restrictions prevent further deposits if the set limit is reached within the chosen time frame.
4.3. Exclusion Periods:
If you choose self-exclusion, your account will remain inaccessible during the exclusion period. The agreement can be activated via the « Responsible Gaming » section in « My Profile. »
4.4. Scope of Self-Exclusion:
A self-exclusion request applies only to Alexander Casino and does not extend to other gambling websites or operators.
Third-Party Game Providers
5.1. Platform Providers:
Alexander Casino operates with game providers such as Microgaming and Visionary iGaming. Disputes regarding gameplay with third-party providers must be addressed through their respective gaming licenses and responsibilities.
5.2. Restricted Territories:
Certain jurisdictions are restricted from playing NetEnt games, including Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America, and The United Kingdom.
Additionally, Alexander Casino does not offer specific games (e.g., Guns & Roses, Jimi Hendrix & Motorhead) in Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, and Ukraine.
Universal Monsters games (e.g., Frankenstein, Dracula, The Mummy, etc.) and Scarface are available only in specific regions as listed in the terms.
©2019, NetEnt Product Services Ltd. All rights reserved.
Privacy Policy
6.1. Data Processing:
By using the Website, you consent to Alexander Casino processing your personal data for account management, gameplay participation, and service administration.
6.2. Data Protection:
Your personal data is handled in compliance with best business practices and legal data protection standards.
6.3. Data Use:
Personal data is collected solely to facilitate gameplay and necessary operations. Verification procedures may require document submission.
6.4. Third-Party Disclosure:
Personal data may be shared with service providers or regulatory authorities when required by law. By using the Website, you consent to such disclosures.
6.5. Access to Data:
You have the right to request access to your personal data.
6.6. Data Updates:
It is your responsibility to update your profile with any changes to your personal information.
6.7. International Data Transfers:
Data may be transferred across jurisdictions to facilitate operational services.
6.8. Fraud Prevention:
To maintain security, Alexander Casino may engage fraud detection and anti-money laundering agencies to verify player accounts.
6.9. Cookies:
The Website uses cookies to enhance user experience. Disabling cookies may limit functionality.
6.10. Marketing Preferences:
You may opt in or out of promotional communications at any time.
Complaints
7.1. Filing a Complaint:
If you have a complaint, you can:
- Use the Live Support feature on the Website.
- Email customer support at [email protected].
7.2. Resolution Process:
Alexander Casino will make every effort to resolve complaints promptly.
7.3. Transaction Disputes:
Disputed transactions should be reported to [email protected] for review. The casino’s decision is final.
Game Malfunctions
8.1. Technical Issues:
Alexander Casino is not responsible for service disruptions due to technical or political factors. Refunds are issued solely at management’s discretion.
8.2. Limitation of Liability:
Alexander Casino is not liable for any losses resulting from delays, data corruption, communication failures, misuse, or content errors.
8.3. System Malfunctions:
All wagers become void in the event of a system failure.
8.4. Game Interruptions:
If a game is disrupted due to a system error, Alexander Casino will credit your account with the wagered amount and any accrued winnings.
Limitation of Liability
9.1. Participation at Your Own Risk:
You use the Website and Games at your own risk. No warranties, express or implied, apply.
9.2. Alexander Casino Disclaims Liability:
- The Website and software are provided « as is. »
- The Website is not guaranteed to be error-free or uninterrupted.
- Alexander Casino is not liable for financial losses arising from use of the Website.
9.3. Indemnification:
You agree to indemnify Alexander Casino against any claims arising from your use of the Website or participation in the Games.
10. Anti-Money Laundering Reporting
10.1. Alexander Casino will report any suspicious transactions to the relevant authorities.
10.2. If you become aware of any suspicious activity related to the Games on the Website, you must notify Alexander Casino immediately.
10.3. Alexander Casino reserves the right to suspend, block, or close your Member Account and withhold funds if required by applicable gaming license regulations.
11. Breaches, Penalties, and Termination
11.1. If you violate these T&C or if Alexander Casino has reasonable grounds to suspect a breach, the casino may refuse to open, suspend, or close your account, withhold funds (including deposits), and apply them towards any damages due.
11.2. If Alexander Casino suspects fraudulent or illegal activities, a violation of this Agreement, financial insolvency, or any action detrimental to the business, your account may be frozen, terminated, or your wagers canceled at the casino’s discretion.
11.3. Alexander Casino has the final authority in determining whether you have violated its rules, which may result in a temporary or permanent ban from the platform.
12. Intellectual Property
12.1. Samaki Limited exclusively owns the Alexander Casino trademark and logo. Unauthorized use may result in legal action.
12.2. The website alexander-casinoenligne.fr is the official domain of Alexander Casino and cannot be used without prior written consent.
12.3. Alexander Casino owns or is the rightful licensee of the technology, software, and business systems used on the Website.
12.4. All website content, including text, graphics, code, and links, is protected by copyright and database rights under Alexander Casino. Unauthorized reproduction, transmission, or storage of website materials is prohibited without written consent.
12.5. Links to the Website may not be included on other websites without prior written approval from Alexander Casino.
12.6. You agree not to use any automated or manual tools to monitor Alexander Casino’s web pages or content. Unauthorized access or reproduction is subject to legal action.
13. Severability
13.1. If any provision of these T&C is deemed illegal or unenforceable, it shall be severed from the agreement, and the remaining provisions will remain in effect.
14. Assignment
14.1. Alexander Casino may assign or transfer this Agreement at its discretion. You may not assign or transfer this Agreement.
15. Entire Agreement and Admissibility
15.1. This Agreement constitutes the entire understanding between you and Alexander Casino, superseding all previous communications, whether electronic, oral, or written.
15.2. A printed version of this Agreement and any related electronic notices shall be admissible in judicial or administrative proceedings, similar to traditional business records.
16. Applicable Law and Jurisdiction
16.1. These T&C are governed by the laws of Anjouan, and all disputes are subject to the jurisdiction of Anjouan courts.